TERMS AND CONDITIONS
If you cannot find the information you are looking for, or need to contact us urgently, please do not hesitate to email us.
Prices are correct at time of publishing. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
Currency All our prices are in British Pound Sterling. Availability
All our prices are in British Pound Sterling.
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available.
We will not replace any products without your permission.
All purchases must be made via PayPal. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 96.2 million member accounts in 55 countries and regions. It's accepted by merchants everywhere. PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Please allow 7-10 days for delivery. For personalised orders please allow up to 28 days. Some personalised items can take a little longer due to the process involved. Personalised orders cannot be cancelled once placed as they are made especially for you. If you wish to check the status of your order, please feel free to contact us by email. We always obtain proof of postage. Optional recorded delivery is available for an extra £1.75.
Delivery of all products is available to all UK postcode addresses including the UK highlands and islands, England, Scotland, Northern Ireland, Wales, Jersey, Guernsey and British Forces Post Office.
International delivery is also available to the following countries: Austria, Australia, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Greece, Irish Republic, Italy, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden and United States. Please contact us for international postage costs.
Damaged Goods Notification
Should you recieve goods that are damaged or faulty, you should phone or email us as soon as possible and we will arrange a replacement or refund.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for purchase of any item within seven working days of delivery. To cancel this contract, simply email or telephone us as soon as possible.
Your rights to return goods are protected under the EU Distance Selling Directive.
In the unlikely event that you are not happy with your goods, you may return them to us within 7 days of receipt. Firstly, can we ask that you contact us to inform us that an item is being returned, this can be done via email or letter or by telephone, quoting the order number supplied to you. Refunds will be paid within 30 days.
You are responsible for the cost and risk or loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please ensure that the goods are in their original condition. Please include a note of your name and address.
Returns shall be refunded in full, including shipping costs, unless due to an error on our part, where a replacement may be sent. Refunds will be made in the same way that the payment was made. Exchanges are permitted by cancelling the original contract, and creating a new contract through ordering a new product.
We will endeavour to respond to a complaint within 7 working days.
None of these terms and conditions effect your statutory rights as a consumer.
Trade Descriptions Act
We have done everything we can to ensure that all descriptions and photography are accurate, but slight variation in size, design or colour may occur.
We do not pass on or sell any information to 3rd parties.
Under no circumstances must this website be copied or reproduced in any form prior to written consent from Doors4Fairies. Please note that our products are not toys. All designs, website contents, wording, packaging, accessories, photographs and pictures are Copyright of Doors4Fairies 2008 Registered with the UK Copyright Service No: 341101. All Rights Reserved. Nohing on this website may be copied without our express written permission.
Need any Help?
We are proud of our high level of customer service. If we can be of any help to you at all then please do not hesitate to email us, and we will respond quickly.
Feedback and Comments
We are always pleased to receive feedback from our customers. If you think we can improve any aspect of what we do, or if you love what we are doing and would like to let us know, please contact us via email using the Contact Us page on the website.
* We would love to hear what you think of our site and service.
* Are there any products you'd like to see?
* Is there anyway we can improve our service to you?
* Do you know of someone who might be interested in our products? Please let them know about us!
Doors4Fairies reserve the right to amend these terms and conditions. By using our site you consent to our terms and conditions detailed above.